Good advice for those annoying waits:
How to Beat Customer Service Lines - Tech Support Phone Tips - Popular Mechanics: "First step is to make sure you're calling the best possible number. The number published prominently on the website is more likely to lead you into a Kafkaesque labyrinth than toward a human voice. I suggest starting out by going to GetHuman.com to find the best number to call for just about any company. The site will also give you company-specific tips for getting a person on the line. LucyPhone.com takes it even further—not only does the site include a database of company contact numbers, but it actually does the waiting for you. When you select the company you want to call and enter your number on the site, it makes the call, then rings you back when it finally gets somebody on the line, allowing you to jump in at the last minute. There's also a LucyPhone iPhone app for on-the-go calls."